Delivery Information – HikeHaven

At HikeHaven, we are dedicated to delivering your outdoor essentials—travel backpacks, hiking tools, and outdoor gear—securely, efficiently, and with care. Please review our delivery options, timeframes, and important terms below.

Delivery Options & Costs

Shipping charges and available delivery methods will be displayed at checkout after you enter your delivery address.

  • Shipping Costs: Calculated based on order weight and delivery location.

  • Service Availability: Certain services may not be available in all areas or remote postcodes.

  • Delivery Date Selection: All deliveries require selecting a date at checkout.

We offer the following shipping options:

  • Standard Delivery – Estimated 4 working days

  • Express Delivery – Estimated 3 working days

  • Priority Delivery – Estimated 2 working days

Order Weight Guidelines

  • Orders Up to 25kg:
    Shipped via reliable courier partners.
    Securely packaged for safe transit.
    Delivery date selection required during checkout.

  • Orders Over 25kg:
    Shipped via courier or pallet delivery service.
    May be delivered using a pallet truck—ensure adequate space for offloading.
    Pre-scheduled delivery date required at checkout.

Important Delivery Terms

  • Delivery Days: Monday to Friday (Excludes weekends and public holidays).

  • Order Cut-Off Time: Orders placed before 1 PM are processed the same working day. Orders placed after 1 PM will be processed the next working day.

  • Restricted Areas: Additional fees may apply for some remote or non-mainland locations.

  • Missed Deliveries: If no one is available to receive the package, redelivery charges may apply.

  • Damaged Packages: If your order arrives damaged, contact us within 48 hours of delivery with photos for prompt resolution.

Tracking & Notifications

Once your order is dispatched, you will receive a tracking number via email or SMS to monitor the status and estimated delivery window.

Questions or Special Delivery Requests?

If you have any questions or need to make special delivery arrangements, please don’t hesitate to contact us through our Contact Us page or email us at: info@the-hikehaven.com

About HikeHaven
At HikeHaven, we provide the best in outdoor adventure gear. Explore our carefully curated selection of hiking backpacks, travel gear, and outdoor tools designed for durability, comfort, and style.